The age of accounts are the single greatest deteriorating factor in their collectability.

Health Care Revenue Cycle Solutions

The business process outsourcing program that helps alleviate providers' struggles with decreases in revenue and resources. Once patient responsibility has been determined as either private-pay or balance after insurance, TekMed acts as a transparent extension to your business office by creating fully customizable solutions to help you manage your health care organization's in-office responsibilities. This allows your staff to become more efficient and focus on the things that are most important: providing an excellent patient experience and delivering high-quality patient care.

Programs range 100 to 150 days, encompass the entire early-out cycle and can then be seamlessly transferred to TekCollect's conventional 3rd party medical collection program for credit reporting, further collection efforts, and litigation.

Patient Billing Phase

Today's best practice for physician and hospital billing involves early follow-up by phone as well as sending patient statements. Time is of the essence! If you do not receive a response within 30 days, then a telephone call is the most effective way to make a contact. Sending multiple statements, may have some positive effect, but many will ignore the follow on statements, as they did the first two. The key is to identify the right party, get commitment to provide insurance, payment, or knowledge of their intent to make payment.

Patient Statements:

  • Fully Customizable, detailed and itemized
  • Designed to educate the party on the patient responsible portion of their recent visit
  • Source primary and secondary insurance providers within claim submission limits

  • Follow-up call campaigns:

  • All calls are executed in a non-alienating customer service manner by dedicated personnel
  • Our US-based staff answers all inbound calls throughout the day & makes outbound calls at times that are convenient for patients
  • Payments will be processed or captured on your behalf
  • Source primary and secondary insurance providers within claim submission limits
  • Our priority is to be the best representative of your business. We use the same name & local prefix-numbers as our clients & record calls for quality assurance
  • Financial Assistance or Charity Care Eligibility:

    Once contacted we will be able to immediately identify patients that need financial assistance or charity care. By determining eligibility early, you'll be significantly more likely to receive your compensation. We can even assist in the application process and submit back to you.

    Pre-Collect Phase

    Health Care Organizations recognize the benefits from Early-Out Programs. A successful Early-Out Program will identify patients that are able and willing to pay, avoiding unnecessary and alienating collections efforts while providing increased revenue. A successful Early-Out program requires a multi-step plan that assures that the patient or responsible party is contacted early. They are informed that they are responsible to provide insurance information or they will need to make arrangements to pay the bill. Experts in the debt collection industry will tell you they are successful because they identify those that are able to pay early and then provide that person the opportunity to make payment in various ways. Understanding that some people will never pay is important. Finding those that can and will pay is the key to success.

    Pre-Collect Notices:

  • Designed to encourage payment through available discounts and affordable terms
  • Variable and escalating tone
  • Source primary and secondary insurance providers within claim submission limits

  • Pre-Collect Calls:

  • Consists of 6 calls over 7 days at preset times during the morning, evening and Saturday to maximize responsible party contact
  • Our US-based staff answers all inbound calls throughout the day & makes outbound calls at times that are convenient for patients
  • Payments will be processed or captured on your behalf
  • Source primary and secondary insurance providers within claim submission limits
  • Our priority is to be the best representative of your business. We use the same name & local prefix-numbers as our clients & record calls for quality assurance

  • Final Pre-Collect Letter


  • Designed to encourage payment through available discounts and affordable terms
  • Source primary and secondary insurance providers within claim submission limits

  • Payment Monitoring

    Monitoring, collecting and resolving patient payments is labor intensive and costly for any practice or hospital. TekMed's payment monitoring program manages follow-ups on your patient payment arrangements. By monitoring patient payment arrangements through reminders and follow up calls, you are assured the greatest collectability at a lower rate and higher liquidation.

    With TekMed's payment monitoring, you will be able to:

  • Avoid aging, unpaid account receivables
  • Create a higher level of patient satisfaction with better customer service
  • Build strong relationships with patients by avoiding collections
  • Once the terms of the payment arrangement with your patients has been established, TekMed will:

  • Generate payment plan reminder notices
  • Monitor payment plan arrangements
  • Accept patient payments online, by mail or by speaking to a representative
  • Follow up with patients by phone within 72 hours of a broken payment arrangement
  • Gather past due payments and re-establish payment arrangement
  • Return patient accounts for review if an arrangement has not been kept or acknowledged by the patient for more than 30 days
  • Collection Phase

    If you are like most healthcare facilities we work with, you struggle with the fine line between serving your patients and maintaining profitability. The dilemma is great: many patients are repeat patients and therefore, there is the need to collect from patients without alienating them. We understand the need to generate revenue without generating complaints.

  • Education and Knowledge - The handling of each account varies depending on many different factors. All of our collectors are trained to provide knowledge to your patients and educate them on the healthcare system as well as payment plan options and potential consequences for not paying. Not surprising in today's healthcare environment, many patients do not really understand the process. For example, patients with insurance have no idea why they are being charged over and above what the insurance company may have paid. We educate patients on their healthcare policies and provide information to help them pay down their obligations. With the ever changing healthcare landscape of today, this is more important than ever.
  • Customer Service Approach - We treat the individual patients we service as the customer. We show compassion and respect, while still illustrating the need and urgency to resolve the matter as quickly as possible. We understand that most patients we contact have a desire to pay what is owed, there are many reasons they may have ended up in collections and it is usually not a place they have chosen to be.
  • Training - All collectors go through a complete set of training programs, which include Internal Training, ACA Internationals collector training Program, MDHBA Collector Certification and AAHAMs CPAT and CCAT certifications.
  • Monitoring - Once training is complete, the collectors and processes need to be monitored. TekCollect has a robust staff dedicated to managing the collectors and the processes.
  • Continuous Improvement - We continually monitor our processes, our people and our technology to make sure we are providing the best results for our individual clients.
  • Account Skip Trace Process


  • TekCollect employs several skip tracing vendors and database searches in order to maximize our points of contact.
  • Pre-Skip Tracing
      An account is skip traced prior to it entering the collection cycle.
  • Skip Tracing
      Ability to locate a person by known and unknown information.
  • Updating Client's Records
      Provide our clients with an updated point of contact for an account.

  • Patient Billing Statment Process


  • Consists of 6 calls over 7 days at preset times during the morning, evening and Saturday to maximize responsible party contact
  • Payments will be processed or captured on your behalf
  • Our US-based staff answers all inbound calls throughout the day & makes outbound calls at times that are convenient for     patients